Straight Male / 25
Confessions Of A Wireless Sales Rep
I work for a major wireless provider and have a few confessions
- Stores push unneeded products and services to meet their sales goals, not your wireless needs. Shop on their website if you're able to.
- The new employees don't know what they're doing and will rip you off. They're straight out of new hire training where they've been programmed to add all kinds of shit you don't need to your bill.
- We've been known to thumb through your camera roll, especially if you're young and attractive.
- Many sales reps cherry pick customers based on things like appearance, perceived wealth, race, etc. A young black male with extra baggy pants, sideways cap, and a straw in his mouth would be ignored, even by other black reps. The idea is that he will not pass a credit check for service and won't have the cash for a $500 deposit. By contrast a blonde Panera mom with her 12 year old daughter will be pounced on at the door. She's probably there to get Suzy her first phone.
- Never EVER go into a store on a Saturday for billing problems. Saturdays are the busiest sales days. Managers and reps will be far more focused on sales to hit their quotas than trying to find out why you were charged $88 in roaming fees in Amsterdam. If you're a repeat problem customer we're gonna head for the bathroom or breakroom when we see you in the parking lot.
- Working with the most attractive sales rep is pretty easy. Just walk in, spot him or her, and tell the person at the front that you've spoken with them previously about service and would like to work with them again.
- Wireless insurance is the biggest ripoff and always includes a deductible that nobody remembers. We're told to be aggressive and talk you into adding it. If you must have it set a reminder in your calendar when your line is eligible for upgrade and delete the insurance on that date.
- When speaking to customer service on the phone ALWAYS start by requesting the employee's ID number and write it down. There are so many lazy reps who will end the call if it's a lengthy problem or they just want to go home.
- We have the ability to fuck up your account if you're a dickhead. One time I changed the SIM card # of an asshole business man as he flew to China. My favorite little game was to delete all your contacts or just tell you that my machine wasn't able to complete the transfer. One of my coworkers took a picture of his junk in the bathroom and saved it to someone's phone. You can also pass out the dickhead's phone number or sign it up for notifications on spam forums.
- Stores push unneeded products and services to meet their sales goals, not your wireless needs. Shop on their website if you're able to.
- The new employees don't know what they're doing and will rip you off. They're straight out of new hire training where they've been programmed to add all kinds of shit you don't need to your bill.
- We've been known to thumb through your camera roll, especially if you're young and attractive.
- Many sales reps cherry pick customers based on things like appearance, perceived wealth, race, etc. A young black male with extra baggy pants, sideways cap, and a straw in his mouth would be ignored, even by other black reps. The idea is that he will not pass a credit check for service and won't have the cash for a $500 deposit. By contrast a blonde Panera mom with her 12 year old daughter will be pounced on at the door. She's probably there to get Suzy her first phone.
- Never EVER go into a store on a Saturday for billing problems. Saturdays are the busiest sales days. Managers and reps will be far more focused on sales to hit their quotas than trying to find out why you were charged $88 in roaming fees in Amsterdam. If you're a repeat problem customer we're gonna head for the bathroom or breakroom when we see you in the parking lot.
- Working with the most attractive sales rep is pretty easy. Just walk in, spot him or her, and tell the person at the front that you've spoken with them previously about service and would like to work with them again.
- Wireless insurance is the biggest ripoff and always includes a deductible that nobody remembers. We're told to be aggressive and talk you into adding it. If you must have it set a reminder in your calendar when your line is eligible for upgrade and delete the insurance on that date.
- When speaking to customer service on the phone ALWAYS start by requesting the employee's ID number and write it down. There are so many lazy reps who will end the call if it's a lengthy problem or they just want to go home.
- We have the ability to fuck up your account if you're a dickhead. One time I changed the SIM card # of an asshole business man as he flew to China. My favorite little game was to delete all your contacts or just tell you that my machine wasn't able to complete the transfer. One of my coworkers took a picture of his junk in the bathroom and saved it to someone's phone. You can also pass out the dickhead's phone number or sign it up for notifications on spam forums.
